Willamette Vital Health, your local nonprofit that helps families through one of the most difficult times in life — losing a loved one — is searching for a Patient Services Specialist to work full-time in our fast paced, front office, Thursday thru Monday, 8:00 am to 5:00 pm.
If you are a caring, dependable, and upbeat individual, we would love to meet you.
The Role: The primary role of the Patient Services Specialist is to provide specialized administrative and phone support for clinical staff members and managers, helping to facilitate our work with patients and their families. This position regularly communicates with our clinical staff, patient care givers, providers, managers, and outside vendors to clarify, coordinate, and obtain information needed for effective patient care. As a member of our Patient Services team, the PSS assures all patient and related medical documents are properly completed and all required information is entered in the electronic medical record (EMR).
Who You Are:
Specific job skills:
- Knowledgeable about and supportive of the hospice philosophy.
- Ability to function in high stress situations and manage multiple priorities well.
- Strong written and verbal communication skills.
- Demonstrated ability to hold matters in confidence.
- Effective time management skills.
- Detail oriented with excellent organizational skills.
- Strong technical skills and experience with electronic medical record (EMR) system. Computer literacy required.
- Typing, filing, multi-line telephone, data entry, report processing and facsimile transmission skills required.
- Initiative-taking and able to work with minimal supervision.
- Emotional maturity to cope with the ongoing needs of participating in a hospice program.
- Ability to answer multi-line telephone in a consistently professional and timely manner.
- Ability to scan accurately and quickly.
Requirements:
- High School diploma or GED required.
- Formal training and/or work experience in a health care setting.
- Knowledge of basic HIPAA rules required.
- Knowledge of medical terminology required.
- Two years of experience in various aspects of medical office practices preferred.
- Experience with electronic medical records programs and processing.
- Education and/or training may be substituted for some of the required experience.
- Must have current Oregon driver’s license, dependable transportation, and proof of current automobile insurance.
Responsibilities:
- Communicates throughout the day with clinical staff and managers regarding moves, respites, hospitalizations, discharges, deaths, and any other clinical concerns/issues.
- Answers multi-line telephone calls and communicates messages accurately and timely.
- Receives and greets customers in front office, directing them to sign in on visitor log, issues visitor badge, and directs to appropriate personnel.
- Generates, completes, and forwards all required patient documentation needed for continuity of care for transfers. Tracks for patient return of transfer if needed.
- Assigns patient visits/calls on the weekend and generates reports related to patient care and communication between shifts.
- Prioritizes and manages incoming calls on the weekend.
- Generates, tracks, and prepares required information for IDG, distributing and posting agendas on the agency’s intranet, communicates with clinical managers and medical staff regarding any inaccuracies and/or anomalies.
- Arranges and coordinates transportation for patients as requested by clinical staff.
- Communicates pertinent patient updates to equipment company and arranges pick up of equipment, when appropriate.
- Tracks the progress and completion of required documentation for admissions, transfers, and discharges of patients, including forwarding required documents to physicians and medical facilities according to policy and Medicare Rules.
- Notifies physicians and medical examiner of patient deaths, as required according to state law.
- Communicates referral information to vendors, sends payment responsibility forms and physician orders as needed, and tracks to ensure results or notes are obtained afterward.
- Monitors incoming electronic fax program for received faxes, forwarding to appropriate staff. Monitors outgoing electronic fax program, assisting in resolving issues, and uploads patient documents to EMR, ensures outgoing faxes are retained and attached to EMR.
- Maintains patient demographics and contacts in the EMR for outside vendors and for physician dictation.
- Prepares records for release, ensuring accuracy of signed release forms and documents are in place. Information released according to state and federal laws.
- Ensures billable sections of the EMR are accurate for billing to occur.
- Processes postage for outgoing mail. Receives and distributes incoming mall.
Who We Are: It’s not our organization itself that delivers deeply impactful work. It's our people. We’re an empathetic, resilient, diverse, and passionate group of people working together to create the best care possible for those facing serious illness and grief. We believe personalized care and grief support should be available to all who need it, so we provide our services regardless of ability to pay.
Why Willamette Vital Health:
You’re offered…
- Comprehensive health, dental, and vision plans
- Generous PTO
- Traditional and Roth 401-k Plan with matching contributions
- Pre-tax spending accounts for healthcare (FSA) and dependent care (DCA)
- Option to purchase several programs at low cost: critical illness/accident insurance, voluntary life insurance, ID/Legal Shield, FIGO pet insurance
Thank you for your interest in joining the team at Willamette Vital Health. We provide rewarding careers for passionate, caring, and experienced employees. We believe that everyone facing serious illness, death, and grief deserves access to the best personalized and compassionate care available, and the team at Willamette Vital Health strives to provide such care.
Willamette Vital Health is an Equal Opportunity Employer dedicated to providing a diverse, equitable and inclusive work environment. We do not discriminate because of race, color, national origin, physical characteristics, age, religion, creed, gender, gender expression, sexual orientation, marital status, mental or physical disability, or veteran status. All qualified candidates legally able to work in the United States are encouraged to apply.
