Willamette Vital Health, your local nonprofit that helps families through one of the most difficult times in life — losing a loved one — is searching for an experienced manager with a passion for empathetic care with a focus on quality of life. If that’s you, we would love to meet you.
- Direct Impact with helping patients and their families in the hospice process
- Opportunity for personal and professional growth
- Leading a collaborative and experienced admissions team.
- Competitive salary and generous benefits including 401k matching contributions.
The Role:
We are looking for a dynamic and experienced manager with an RN license to run our Admissions Department. The job responsibilities include reviewing eligibility for hospice admissions with the hospice medical director, ongoing hiring, training, supervision and evaluation of admissions nurses and staff, communication and coordination of admission activities, and adherence to regulatory guidelines to ensure high quality patient/family care. Other duties include refining admit and referral processes, training, and education on admits, and acting as a liaison to referral sources. The Patient Services Manager reports to this position as well. The Admissions Department Manager attends Clinical Process, Leadership Team meetings and participates in the administrator on call rotation.
This is an in-office, non-remote position.
Essential Functions/Major Responsibilities
· Leads, organizes, and leads admissions department staff, including admissions nurses.
· Reviews patient referral documentation to assist hospice medical director or hospice physicians in determining hospice eligibility.
· Demonstrates teamwork through cooperation, adaptability, communication, dependability, and support of team goals
· Demonstrates respect and caring and maintains patient and staff confidentiality
· Creates, writes, and refines the admissions process, policy, and procedures, and educates staff on admissions processes.
· Effectively uses resources - time, people, and supplies – to meet the department’s needs and budget.
· Demonstrates initiative, takes on projects willingly, acts on opportunities to improve and contributes new ideas
· Supports the agency’s values, mission and goals and demonstrates this through the design and implementation of work activities
· Creates a work environment that reflects a positive atmosphere, promotes employee satisfaction and competence, and displays strong evidence of teamwork that promotes quality outcomes and customer satisfaction
· Communicates in an effective, accurate, and respectful manner
· Demonstrates competence in area of responsibility and professional licensure
· Performs other duties as assigned
Supervisory Responsibilities
This position is responsible for direct supervision of admission department staff and the Patient Services Manager.
Specific Job Skills
· Working knowledge of and the ability to apply the basic principles and techniques of community health in the WVH program care settings.
· Must possess good clinical skills and be able to utilize problem-solving techniques.
· Knowledge of pain and symptom management.
· Strong interpersonal skills with expertise in customer service principles.
· Knowledge of hospice concept and practice.
· Knowledge of community resources.
· Ability to function in high stress situations and manage multiple priorities while maintaining a positive, professional manner and outlook.
· Strong written and verbal communication skills. Demonstrated ability to assist callers in identifying their needs. Strong data entry skills.
· Ability to understand and follow somewhat complex verbal and written instructions in English.
· Communicates effectively in English both orally and in writing.
· Ability to continuously sit and work in front of a computer terminal and on the telephone. Ability to make frequent repetitive motions involving hands/wrists involved in writing, keyboarding, and using the computer mouse.
Education/Experience
· High school diploma: associate or bachelor’s degree preferred
· Must be an RN in the State of Oregon
· RN Hospice or oncology experience preferred.
· Direct experience in admitting patients and understanding of the intake/referral process
· Knowledge of community resources is necessary
· 2+ years of supervisory/management experience in a clinical setting
Certification/Licensure/Requirements
· Must possess a current license as an RN in the State of Oregon.
· Certification in hospice nursing or oncology nursing preferred.
· Must have valid driver’s license, dependable transportation, and proof of current automobile insurance.
Our Commitment to Our Staff
· Sign On Bonus of $2,000 for full-time placement
· Excellent Health and Life benefits (must work a minimum of 30 hrs per week)
· 401k Plan
· Competitive salary
· Mileage Reimbursement
· Paid Time Off
· Comprehensive, 4–6-week orientation
· A challenging and rewarding career with autonomy and flexibility
· Ongoing education and support
Thank you for your interest in joining the team at Willamette Vital Health.
Willamette Vital Health is an Equal Opportunity Employer dedicated to providing a diverse, equitable and inclusive work environment. We promote an environment that honors our staff, patients, and those we serve. We do not discriminate on the basis of race, color, national origin, physical characteristics, age, religion, creed, gender, gender expression, sexual orientation, marital status, mental or physical disability, victims of bias or violence, or veteran status. All qualified candidates legally able to work in the United States are encouraged to apply.
